Customer Data Policy for an Online Food Store

This policy describes how customer information is managed when using our online food shop and related services.

Ordering Food Online

Information provided during checkout is used to confirm purchases, prepare orders, arrange delivery and provide relevant updates.

Order records may also be used when handling refunds, replacements, returns, complaints or other after-sales matters.

Customer Accounts

If you create an account, we may retain information necessary to manage your account, maintain order history and provide account-related services.

You are responsible for keeping your account credentials secure and should notify us if you believe your account has been accessed without authorisation.

Customer Service

When you contact us about a product or order, we may keep relevant information from the conversation so that we can investigate the matter and provide appropriate assistance.

Website Activity

Technical information generated while using our website may be processed to maintain system performance, identify technical problems, improve navigation and protect the platform against misuse.

Payment Services

Payment information may be processed by third-party payment providers. These providers operate their own systems for handling payment transactions and may process information according to their applicable privacy practices.

Delivery Partners

To deliver an order, relevant information such as the recipient’s name, address and contact details may be provided to delivery providers.

Promotional Information

We may provide customers with information about food products, promotions and new services where there is an appropriate lawful basis.

Customers can unsubscribe from direct marketing communications and manage their communication preferences.

Retention of Information

The length of time information is kept depends on why it was collected. Certain transaction and accounting information may need to be retained for legal or administrative purposes.

Data Protection Rights

UK data protection law provides individuals with various rights concerning their personal information. These may include access, rectification, erasure, restriction of processing, objection and portability, depending on the circumstances.

We aim to provide privacy information in a clear and accessible way, consistent with current ICO transparency guidance.